Driving change for the business of care

Jason Palmer

CEO

A decorated business leader across multiple industries from healthcare to technology to education, Mr. Palmer has 20 years of experience in business management, operations, and consulting. He is the founder of several companies in healthcare, software (SaaS), technology, and manufacturing, including an international consulting firm specializing in professional services in corporate strategy, mergers, acquisitions, operations, and labor management. Mr. Palmer currently serves as CEO of RVH Solutions, a healthcare technology company focused on helping healthcare organizations and facilities manage costs, improve quality, optimize processes, and enhance overall revenue. Mr. Palmer is a principal at Rizk Ventures, a special situation operations and investment platform with a focus on healthcare, technology and real estate. Mr. Palmer has served in leadership roles in a number Rizk Ventures companies including Meditract and Classroom24-7. As President of Classroom24-7, Mr. Palmer led business development efforts in legal, medical, and pharmacy education, and worked with Georgetown Law School, Northwestern Law School and the Hospital for Special Surgery in Manhattan. Mr. Palmer was honored as a Top Executive by Consumer Technology Publishing Group and was recognized as one of the Top Executives under 40 in Technology by the North American Publishing Company. He is a strong believer in “doing well by doing good” and is a patent holder in cause-based crowdfunding. Mr. Palmer has a J.D from UCLA Law School and a B.A. from the University of Maryland. He is a dedicated husband to his wife Stephanie, and his four children, Sophie, Jake, Tessa, and Emerson.

Jack Lyden

COO

Mr. Lyden, currently serves as COO of Rizk Ventures Healthcare Solutions (RVH Solutions), a technology company that works with hospital systems to increase profitability and improve quality by helping them identify a wide range of opportunities in revenue enhancement, cost reduction and quality outcomes.Prior to RVH Solutions, Mr. Lyden was President of Classroom24-7, a leader in online workforce training. While at Classroom24-7, Mr. Lyden developed distance learning programs at top universities, hospitals, and healthcare companies including Georgetown Law, the University of Florida College of Pharmacy, TractManager, Intralign Health, and Hospital for Special Surgery.Mr. Lyden earned his B.A. in History from Trinity College and his M.B.A from Fordham Gabelli School of Business.

Charlie Dawson

CIO

Charlie Dawson married strong mathematic and pattern recognition skills to the world of consulting in 1987 when he combined the analytical skills of physics with business process principals. By devising successful new methodologies for identifying, measuring and remediating business problems Mr. Dawson garnered wide industry appreciation culminating in his partnership in a now publicly traded consulting firm. During his career he has successfully concluded engagements that included leading functional redesign activities with some of the world’s best known organizations including: Southwest Airlines, McCloud USA, Schwab Online, Methodist Health System (Houston), and many others.Along the way Mr. Dawson wrote 6 books on business topics including, “The Complete Guide to Technical Recruiting”, 1999, Management Advantage, Inc. and “The Human Resource Technology Handbook”, 2002, CRC St Lucie Press.Mr. Dawson has been published/interviewed for over 20 magazines and online venues, has delivered over 100 speeches and continues to provide guidance as a member of various associations, boards and industry collectives.Mr. Dawson’s approach to consulting starts with his belief that while there are organizations that are exceptional in certain disciplines, every organization needs to create its own “Best Practices” based on its unique operating circumstances. As a result, Mr. Dawson has pioneered a structured process that assists organizations in discovering how to adapt and evolve existing resources to meet changing business demands.Perceiving a growing need, In 1999 Mr. Dawson made the choice to focus a majority of his time providing operational support in not-for-profit healthcare and in 2005, he founded Workforce Prescriptions (acquired by Rizk Ventures) as a means of carrying his unique methodology to the broader market.Mr. Dawson is married with 2 adult children and 2 children still in the home. He and his family live in a bedroom community of Tampa, FL.

Keith Bush

CTO

Keith Bush is the Chief Technology Officer at RVH Solutions. Keith is in charge of Website Development, Network & Server Administration, and the Analytics department. Prior to joining RVH Solutions, Keith was the CIO at Workforce Prescriptions. Previously, Mr. Bush was the founder of several successful startups in the fields of Hosting, Financial Transaction Processing, and on-demand Programming. In his spare time, Keith enjoys spending precious time with his valued family and friends.

Greg Hammond

CSO

Greg Hammond is the Chief Strategy Officer for RVH Solutions, a healthcare technology company that provides hospitals and healthcare systems with technology to adjust operations and achieve significant savings without reducing staff. Previously serving as Vice President in H2C’s New York office with over ten years of investment banking experience, he was responsible for providing transaction and analytical support to clients on mergers and acquisitions, capital markets, and strategic advisory engagements. He has executed transactions across several verticals within healthcare services, including hospitals and health systems, healthcare information technology, post-acute care, laboratory services and urgent care. Prior to joining Hammond Hanlon Camp LLC, Mr. Hammond was an associate in the healthcare investment banking group at Morgan Keegan & Company (formerly Shattuck Hammond Partners) where he provided M&A and capital markets advisory services to healthcare services clients. Before joining Morgan Keegan, Mr. Hammond completed two summer analyst programs in the Municipal Finance Healthcare Group at UBS. He received a B.S. in Finance and International Business from New York University’s Leonard N. Stern School of Business.

Dean Kristiniak

CMO

Dean Kristiniak is the CMO and Co-Founder at RVH Solutions. Mr. Kristiniak started his career as a Laboratory Technician at a hospital in Philadelphia before applying his background in Chemistry to a division of Phillip Morris as a Plant and Quality Assurance Manager. In 1990, he took his first position in Human Resources with GE Betz (a division of General Electric Corporation) where he spearheaded the development and implementation of behavioral assessment and benchmarking. Since departing internal roles in 2000, Dean has completed consulting assignments with industry leading organizations including Johnson & Johnson, Eli Lilly, Boston Scientific and others. Dean met Workforce Prescriptions Founder and President Charlie Dawson at Kenexa (Nasdaq: KNXA) where he worked as a Business Manager for the firms Healthcare Group. Mr. Kristiniak's expertise is business development and marketing. Dean is a valuable resource with hospital scheduling, modules and functionality across an entire system.

Mary Pineiro

Executive Vice President, Client Management

Mary is a board member for New Jersey MGMA and currently works as the Vice President of Process Innovation with RVH Solutions. In her role with RVH Mary works with many health systems across the country to implement workflows to improve care efficiencies. Mary has over 25 years’ experience in healthcare administration and medical practice management. She served as the Executive Director for the Inspira Health Network Medical Group as well as the Management Services Organization (MSO); which services patients in 5 counties of New Jersey. Prior to working at Inspira, she spent 15 years at The Children’s Hospital of Philadelphia (CHOP), working in ambulatory operations and as an internal operations improvement consultant where she was responsible for leading complex projects supporting the organizations strategic goals. Mary holds a Bachelors from Temple University in Psychology, a Masters of Business Administration in Health Care Administration from Eastern University and a Post Graduate Certificate in Health Care Administration from the executive program at Saint Joseph’s University. She is also Lean and Six Sigma certified and is a Fellow in the American College of Healthcare Executives.

Dan Navins

Executive Vice President, Data and Technology

Mr. Navins has a strong healthcare technology background. He brings both a financial and corporate perspective. Currently, he is Director of Process Innovation at Rizk Ventures Healthcare Solutions (RVH Solutions), a technology company that works with hospital systems to increase profitability and improve quality by helping them identify a wide range of opportunities in revenue enhancement, cost reduction and quality outcomes. Mr. Navins began his career at Inspira Health Network as a staff accountant and rose to the role of Assistant Controller. During this tenure, he provided financial leadership for the merger of several physician practices between the former South Jersey Healthcare and Underwood Memorial Hospital. Prior to RVH Solutions, Mr. Navins worked as a Senior Financial Analyst for Premier Medical Group of the Hudson Valley, he was responsible for developing and implementing productivity reporting metrics and service line financial reports. Mr. Navins received his Bachelors of Science and Masters of Business Administration in Accounting from The University of Scranton.

Susan Kristiniak

VP, Clinical Design and Performance Improvement

Susan has been in nursing for over 40 years and nursing leadership for 15 years supporting various clinical environments from acute, academic facilities to senior leadership roles in community hospitals. Her doctoral degree in Healthcare Administration and Masters in Integrative Health. She has worked in both inpatient and outpatient settings, faculty positions and with insurance companies. Susan was recently added full time to the RVHS staff from a CNO/ACNO role held during the recent pandemic. She has worked closely with hospital staff education, quality improvement and overall operations.

Eric Ellis

VP, Technology and R&D

Eric Ellis is the VP of Technology and R&D. Mr. Ellis has been a member of RV Healthcare Solutions' technology group since its founding. His focus has been on creating technology solutions to solve complex problems associated with the secure and high-quality delivery of video-based programs. Mr. Ellis is also the architect of RV Healthcare Solutions' Learning Management System. Mr. Ellis attended Mid America Bible College.

Gina Ackerman

VP, Financial Improvement

Gina Ackerman is the Vice President of Financial Improvement at RVH Solutions. She has over 30+ years of experience in healthcare finance, operations, and business development with an extensive knowledge of healthcare systems implementation, revenue cycle, and clinical workflows. Gina is skilled in business process redesign and turnaround strategies with an expertise in both acute and ambulatory healthcare, with a focus on Ambulatory Surgery and Imaging. She has experience serving as COO, CFO, Director of Development, and Controller. Trained in Lean Six Sigma; Participant, successful Malcolm Baldrige National Quality Award. Passion for quality improvement and improving the patient experience. Gina earned her M.B.A from Rutgers University; B.S. Rider University.

Brian Taylor

Director of Operations

Mr. Taylor brings years of domestic and international operational experience in the healthcare and education sectors to the Rizk Ventures team. As Director of Operations at RVH Solutions, Mr. Taylor manages the day-to-day operations and manages technology implementation projects for our clients. He has invaluable business process optimization knowledge and ensures that RVH Solutions runs as efficiently and effectively as possible. Prior to RVH Solutions, Mr. Taylor served as the Director of Operations at Classroom24-7, Mr. Taylor managed the day-to-day operations and managed technology implementation projects for our clients. Mr. Taylor has years of experience as a market analyst and possesses a great understanding of the various industries and sectors relevant to Classroom24-7. Prior to Classroom24-7, Mr. Taylor was a Liaison of International Operations at TractManager Inc. and was responsible for the implementation of all new clients, providing the first line of communication, as well as the training of all new international employees. Mr. Taylor received his B.A. in Communications from the University of Maryland.

Ragen McKinney

VP of Training and Human Resources

Ragen McKinney is an avid HR Professional with over 25 years experience. In addition to her background in Human Resources, Ragen also has operational experience in the healthcare industry. She was the Director of Urgent Care, Occupational Health and Employee Health Services for a large hospital system in New Jersey where she was able to combine her operations knowledge with her HR background to maximize productivity and labor efficiencies. Ragen received her Bachelor's degree from NC State University and has been a certified Senior Professional in Human Resources (SPHR) since 2011.

Russell Tyndall

Director of IT

Russ Tyndall is the Director of IT at RVH Solutions. Russ is an engineer, father and musician with a lifetime of software development and consulting experience. With a broad background across many environments and languages and an end-to-end knowledge of modern computing, Russ can dissect any problem, offer concise, well-planned potential-solutions, and can execute the chosen plan with excellence and clear communication.

Stephen Murray

Process Innovation Analyst

Mr. Murray's background comes from Finance and Computer information Systems. He started his career as a Teller with TD Bank eventually moving on to Merril Lynch as a CSR specialist while studying for his series 7. At RVH Solutions, Mr. Murray joined the team as a data support analyst, where he analyzes client data. Mr. Murray graduated from Rider University with a bachelors in Finance & Computer Information.

Amanda Cespon

Data Support Analyst

Amanda Cespon is a Data Support Analyst at RVH Solutions.com Ms. Cespon comes from a financial background with experience in coding and analytics. Ms. Cespon began her career in finance at Wells Fargo as a teller, but more recently worked for Rhinebeck Bank as a Senior Banker. Ms. Cespon is in her senior year at The State University of New Paltz, working to attain a dual bachelor’s in Business Analytics & Accounting.

James Desmarais

Quality Assurance Analyst

Mr. Desmarais has a technology background due to his time in the US Air Force. He also has a retail front-line management background and has held positions in a myriad of industries. Currently, he is a Quality Assurance Analyst at Rizk Ventures Healthcare Solutions. Mr. Desmarais is in his final year at SUNY New Paltz where he is working towards obtaining his Bachelors Degree in Business Analytics.